Privacy Policy

High Mountain Wave Trekking, located in Kathmandu, Nepal, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.highmountaintrek.com, use our services, or interact with us. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal identification information from you in various ways, including, but not limited to, when you:

Visit our website: We may collect non-personally identifiable information such as your IP address, browser type, operating system, and Browse behavior through cookies and analytics tools.
Fill out a form: When you inquire about a trek or tour, book a service, or request information, we may collect your name, email address, phone number, postal address, and other relevant details.
Communicate with us: This includes information you provide when you send us emails, call us, or interact with us through social media.
Make a booking: For booking purposes, we may require additional details such as passport information, date of birth, nationality, dietary restrictions, medical conditions (relevant to your safety on treks), and emergency contact information.
Make payments: While we do not directly store your credit card details (these are processed by secure payment gateways), we may collect transaction details related to your payments.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide our services: This includes processing your bookings, organizing treks and tours, and arranging necessary logistics (e.g., permits, accommodations, guides, transportation).
To communicate with you: We use your information to respond to your inquiries, send you booking confirmations, updates about your trip, and other important service-related communications.
To personalize your experience: We may use your information to understand your preferences and tailor our offerings to your interests.
To improve our website and services: We analyze website usage data to understand how our visitors interact with our site, allowing us to enhance user experience and optimize our content.
For internal record keeping: We maintain records for administrative and operational purposes.
For marketing and promotional purposes: With your consent, we may send you newsletters, special offers, or information about new treks and tours that may be of interest to you. You can opt out of these communications at any time.
To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and governmental requests.

How We Protect Your Information

We are committed to ensuring the security of your information. We implement a variety of security measures, including:

Secure Socket Layer (SSL) technology: Our website uses SSL encryption to protect data transmitted between your browser and our server.
Restricted access: Only authorized personnel have access to your personal information, and they are required to keep the information confidential.
Regular security audits: We regularly review our security practices to ensure your data is protected.
Data minimization: We only collect information that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Sharing Your Information

We may share your information with third parties only when necessary to provide our services or as required by law. These third parties may include:

Service providers: This includes airlines, hotels, guesthouses, transportation companies, local guides, and permit-issuing authorities who require your information to facilitate your trek or tour.
Payment gateways: To process your payments securely.
Government authorities: When required by law for permits, visa applications, or security purposes.
Marketing partners: With your explicit consent, for promotional activities.

We ensure that these third parties adhere to strict confidentiality and data protection standards. We do not sell, trade, or rent your personal identification information to others.

Your Data Protection Rights

You have certain rights regarding your personal information:

Right to access: You have the right to request copies of your personal data.
Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to object to processing:You have the right to object to our processing of your personal data, under certain conditions.
Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the details provided below.

Cookies

Our website uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive by your web browser for record-keeping purposes and to track information about your activity. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the site may not function properly.

Links to Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

High Mountain Wave Trekking has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
High Mountain Wave Trekking [Chaksibari Marg, Thamel, Kathmandu, Nepal] In between Hotel Manang and Hotel Marshyangdi.
Email: highmountaintrek@gmail.com
Phone: +977 1 4700770

Last updated: July 25, 2025